Call Forwarding
for Business
Never miss a business call again. Forward calls to any mobile, extension, or external number — with time-based rules, simultaneous ring, and failover. Set it up in minutes from the Zonitel dashboard. Included in every plan.
Every Type of Call Forwarding — One Plan
All forwarding rules are included. No add-ons. No per-minute fees in US & Canada.
Always forward
All calls redirect to a chosen number — useful for remote days or vacations.
Time-based forwarding
Route calls differently based on business hours, weekends, or holidays.
Forward on busy
If your line is busy, calls automatically reroute to a backup extension or mobile.
Forward on no answer
Unanswered calls ring another device or team member before hitting voicemail.
Simultaneous ring
Ring your desk phone, mobile app, and cell phone at the same time — answer on any.
Find-me-follow-me
Ring devices in sequence: office first, then mobile, then backup colleague.
Set Up Forwarding in 4 Steps
Choose an extension
Pick the number or extension you want to configure.
Pick a rule
Always, on busy, on no answer, or time-based.
Enter destination
Mobile number, another extension, or external number.
Save and test
Forwarding is live instantly. Test it from any phone.
Who Uses Call Forwarding
Real scenarios where forwarding keeps your business connected.
Small business owner on the go
Forward office calls to your cell so you never miss a sales lead while running errands or visiting clients.
After-hours support
Ring the office 9–5, then forward to an on-call tech's mobile after hours — or to an auto attendant with a voicemail option.
Multi-location business
Calls to the main line forward to the closest branch based on time of day or caller location.
Remote and hybrid teams
Calls to extensions ring whichever device the employee is using — laptop, mobile, or desk phone.
Included in All Zonitel Plans
$30/extension/month — every forwarding feature included.
Frequently Asked Questions
What is call forwarding for business?
Call forwarding is a phone system feature that automatically redirects incoming calls from your business number to another number — a mobile phone, another extension, an external number, or a team member. It ensures you never miss a call, even when you're out of the office, on another call, or after business hours.
How does Zonitel's call forwarding work?
Zonitel lets you set up forwarding rules in minutes from the dashboard. Forward all calls, forward when busy, forward when no answer, or forward based on time of day, caller ID, or day of week. Calls can be forwarded to mobile phones, other extensions, voicemail, or external numbers — all included in every plan.
Can I forward calls based on business hours?
Yes. Zonitel supports time-based call forwarding. During business hours, calls ring your main extensions. After hours, calls forward to a mobile phone, voicemail with transcription, or an after-hours attendant. Weekends and holidays can have their own rules.
Is there an extra charge for call forwarding?
No. Call forwarding is included in all Zonitel plans at $30/extension/month. There are no per-minute charges for forwarded calls within the US and Canada, and no add-on fees.
Can I forward calls to an external cell phone?
Yes. You can forward calls to any US or Canadian mobile or landline number. Zonitel also supports simultaneous ring (ring multiple devices at once) and find-me-follow-me (ring devices in sequence) so you can take calls anywhere.
Does the caller know the call was forwarded?
No. From the caller's perspective, they simply dial your business number and you answer — on whatever device or extension you've configured. Your business number shows as the caller ID on your mobile, so you always know it's a business call.
What happens if no one answers a forwarded call?
You set the fallback. Common setups: forward to voicemail with email transcription, forward to another team member, or forward to an after-hours auto attendant. Zonitel supports multi-step failover so calls never get dropped.
Related Features
Never Miss a Call Again
Call forwarding with time rules, simultaneous ring, and failover — all included. Start your 30-day free trial.