WhatsApp Messages & Incoming Calls for Your Business
Share customer messages in one team inbox. With an eligible setup, receive WhatsApp calls through your business phone system too — incoming calling is in beta.
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The customer calls through WhatsApp
Beta for eligible, configured numbers. Follows your hours and destinations; not AI voice answering or outbound calling.
Incoming WhatsApp Calls (Beta)
Receive customer-initiated WhatsApp voice calls on your business phones through your configured Zonitel call flow.
An eligible connected number must have voice calling enabled and be ready to ring your phones. Incoming calls follow the number's Destination routing and hours, including configured IVR or Ring Groups. Messaging access alone does not enable calling; this is not AI voice answering or an outbound-calling feature.
Available in beta for eligible setups. Confirm WhatsApp access, calling availability and applicable service charges before activation.
Setup guide: Incoming WhatsApp Calls (Beta)Everything your team needs on WhatsApp
Professional WhatsApp tools built for small businesses.
Shared Team Inbox
Multiple team members can see and reply to the same WhatsApp conversations, next to SMS and your other channels in Conversations.
Rich Media Support
Send and receive images, PDF documents, and files directly from the Conversations inbox. No need for email or another app.
Message Templates
Start from a library of pre-approved templates in English and Spanish, or write your own with variables and reply, call or link buttons and submit it for Meta review. Templates let you reach customers after the 24-hour window.
Business Profile
Update the profile customers see in WhatsApp (category, about, description, address, email, website and photo) from Office. Meta reviews name and photo changes.
Contact Management
Import and manage your WhatsApp contacts. Every conversation is linked to a contact in your Zonitel account.
AI-Powered
Zonitel's AI tools work with your WhatsApp conversations to help your team respond smarter and faster.
Number Status & Delivery
Settings → WhatsApp shows your account review status, each number's connection and quality indicators, and messages sent and delivered in the last 7 days for your default number.
Shared Team Inbox
Multiple team members can see and reply to the same WhatsApp conversations, next to SMS and your other channels in Conversations.
Rich Media Support
Send and receive images, PDF documents, and files directly from the Conversations inbox. No need for email or another app.
Message Templates
Start from a library of pre-approved templates in English and Spanish, or write your own with variables and reply, call or link buttons and submit it for Meta review. Templates let you reach customers after the 24-hour window.
Business Profile
Update the profile customers see in WhatsApp (category, about, description, address, email, website and photo) from Office. Meta reviews name and photo changes.
Contact Management
Import and manage your WhatsApp contacts. Every conversation is linked to a contact in your Zonitel account.
AI-Powered
Zonitel's AI tools work with your WhatsApp conversations to help your team respond smarter and faster.
Number Status & Delivery
Settings → WhatsApp shows your account review status, each number's connection and quality indicators, and messages sent and delivered in the last 7 days for your default number.
Hello, I'd like to get a quote for your services.
Thanks for reaching out! I'll have a quote ready shortly. 😊
Perfect! I'll review it and get back to you. Thank you!
Up and running in three steps
Connect from Office, add your payment method in Meta, and reply from your shared inbox.
Connect WhatsApp in Office
Open Settings → Integrations and follow the Meta sign-in. Pick your WhatsApp Business Account or create one during the flow, then verify a dedicated number that can receive the code by SMS or voice call.
Set up billing
Add the WhatsApp messaging add-on to your Zonitel plan for $10/month. Then add your own payment method in Meta: Meta bills message charges directly, separate from your Zonitel invoice.
Start messaging
Reply to WhatsApp messages from the shared inbox, send approved templates, and share images and files.
Built for businesses that run on customer conversations
Healthcare & Clinics
Send appointment confirmations and reminders with approved templates, on the app patients already use.
Real Estate
Share property PDFs and confirm showings over WhatsApp with fast, professional responses.
Legal & Professional Services
Share documents and keep clients updated from one shared WhatsApp inbox.
Retail & Commerce
Help customers with orders and product questions — your whole team in one shared inbox.
Restaurants & Hospitality
Manage reservation inquiries, share menus, and follow up with guests over WhatsApp.
Logistics & Services
Communicate delivery updates and service confirmations directly through WhatsApp.
Frequently asked questions
You need one, but you can create it while connecting. In Office, the Meta sign-in lets you select an existing WhatsApp Business Account (WABA) or create a new one. You also need a dedicated number that can receive the verification code by SMS or voice call. If the number already uses WhatsApp elsewhere, check the migration steps with our team before deleting anything.
The WhatsApp messaging add-on is $10/month on your Zonitel plan. WhatsApp message charges are separate: you add your own payment method in Meta, and Meta bills those charges directly, not on your Zonitel invoice. Incoming calls are in beta: confirm eligibility, availability and service charges with Zonitel rather than assuming calling is included in the messaging price.
Each business adds and maintains its own payment method in Meta; Zonitel does not provide a Meta credit line, and a card saved with Zonitel does not carry over. Each WhatsApp number includes 1,000 delivered service messages per month, which don't roll over; after that, per-message charges apply. Utility templates are charged, even inside the 24-hour window, and don't count toward that allowance. Without a payment method, service messages stop once the allowance is used. Meta sets the rates.
Yes. All WhatsApp conversations appear in your shared Conversations inbox. Multiple agents can access and respond from the same inbox.
Yes. You can send and receive images, PDFs, and documents via WhatsApp directly from the Zonitel Conversations inbox.
WhatsApp requires pre-approved message templates for business messages sent more than 24 hours after the customer's last message. Pick one from the template library (English or Spanish) or create your own for Meta review, then send it from Zonitel for follow-ups and reminders. Meta charges template messages at its rates, which vary by category and country.
The WhatsApp Business App is a separate application. Zonitel connects the WhatsApp Business Platform to your team's Conversations inbox, with supported message templates and document exchange. These are different setups; follow Zonitel's connection guide for your business number.
Yes, for eligible setups using Zonitel's incoming-calling beta. Connect the WhatsApp number, enable voice calls and confirm it is ready to ring your phones. Calls then follow that number's configured Destination routing and hours. This is customer-initiated calling, not AI answering live calls or a promise of outbound WhatsApp calling.
Add WhatsApp Business to Your Zonitel Plan
Manage WhatsApp messages in your shared inbox with the $10/month messaging add-on. Meta bills message charges directly to the payment method you add in Meta. Ask us about eligibility and service charges for the incoming-calling beta.