SMS and MMS Messaging for Your Business

Yes. You text customers from your Zonitel business number, including a number you port to Zonitel, once messaging registration is complete. Customers reply to the same number they call.

Yes. Unlimited one-to-one conversational SMS is included for individual, non-promotional customer conversations without per-message charges. It may not be used for marketing or promotional sends. Bulk marketing, automated messages, MMS, and API messaging are billed separately based on usage. Carrier registration fees may apply.

10DLC is the registration US carriers require before a business texts from local 10-digit numbers. Your business supplies its details, consent evidence and sample messages, and our team guides you through the submission and any corrections. Approval does not guarantee delivery. Toll-free numbers use a separate verification process.

Yes. Conversations is a shared inbox. Admins choose which business numbers each user can text from and set a default number for new messages; replies go out from the number the conversation came in on. Internal notes add context the customer doesn't see.

Yes. An image added to a text conversation is sent as MMS where the destination supports it. Group Messages can include up to 4 images (1.5 MB in total). MMS is billed separately based on usage.

Use Group Messages. Choose contacts or contact lists, write the message or pick a template, then send now or schedule it. Each campaign has a delivery report by recipient, and contacts on the Opted-Out list are excluded. Group messages use prepaid message credits that don't expire, with optional Auto Purchase. Each business remains responsible for consent.

Yes. Bulk, group, marketing, and automated SMS require an approved carrier campaign and are billed separately. Carriers set throughput and daily limits based on registration and vetting. Contact Zonitel for current campaign fees, messaging rates, and approved limits before sending at scale.