Live Call Monitoring & Management for Business Teams
Active Panel in the Office web portal shows live call counters and every extension's status. When a call is active and your permissions allow it, listen, whisper, conference, transfer or end it from the extension's tile.
Zonitel TelecomWhat can you do with the Active Panel?
Tools in the Office web portal for supervising live calls. Available actions depend on each user's permissions.
Full Team Visibility
See every extension's status in real time: Online, Offline, Ringing, Answered, or Hangup. Always know who's available.
Call Transfer
Transfer an answered call: choose Transfer on its tile, select the destination extension and confirm. Useful for balancing the load at busy times.
Listen (Silent Monitoring)
Hear an active call without taking part in it. Listen is monitoring only — useful for call reviews and quality checks.
Whisper to Agent
Speak only to your agent during a call; the caller can't hear you. Useful for live coaching.
Conference – Join Live
Join an active call as a participant. Both the agent and the caller can hear you. Useful for escalations.
Live Call Counters
Counters for active, total, inbound, outbound and missed calls at the top of the panel.
End a Call
End an active call from the call actions on its tile, if your role allows it.
Lock or Reset the Layout
Use Lock layout to keep tiles in a fixed order, or Reset to go back to the default arrangement.
Access by Permission
Admins decide who can open Active Panel and use its call actions, and which extensions appear on it with Show in Active Calls.
Full Team Visibility
See every extension's status in real time: Online, Offline, Ringing, Answered, or Hangup. Always know who's available.
Call Transfer
Transfer an answered call: choose Transfer on its tile, select the destination extension and confirm. Useful for balancing the load at busy times.
Listen (Silent Monitoring)
Hear an active call without taking part in it. Listen is monitoring only — useful for call reviews and quality checks.
Whisper to Agent
Speak only to your agent during a call; the caller can't hear you. Useful for live coaching.
Conference – Join Live
Join an active call as a participant. Both the agent and the caller can hear you. Useful for escalations.
Live Call Counters
Counters for active, total, inbound, outbound and missed calls at the top of the panel.
End a Call
End an active call from the call actions on its tile, if your role allows it.
Lock or Reset the Layout
Use Lock layout to keep tiles in a fixed order, or Reset to go back to the default arrangement.
Access by Permission
Admins decide who can open Active Panel and use its call actions, and which extensions appear on it with Show in Active Calls.
Features available in the Active Panel
Everything you need to supervise and manage live calls without leaving the Zonitel portal.
Real-Time Agent Status
Each tile shows the user's name and extension, status (Online, Offline, Ringing, Answered or Hangup), call direction, caller info when available, and call time.
Global Activity Counters
See active, total, inbound, outbound and missed call counters at a glance. For wait and talk times, use Call Summary → Call Center in Analytics.
Listen & Whisper
Activate silent listening for quality control, or use whisper to guide your agent privately without the client hearing you.
Conference & Transfer
Join an active call with Conference, or transfer an answered call to another extension after confirming the destination.
Zonitel TelecomActive Panel: common questions
What is Zonitel Active Panel?
Active Panel-Calls is a live view in the Zonitel Office web portal. It shows call counters (active, total, inbound, outbound and missed) and a tile with each extension's status. When a call is active and your permissions allow it, you can listen, whisper, conference, transfer or end the call.
What is the difference between listen, whisper, and conference?
Listen is silent monitoring only, with no interaction with the call. Whisper lets you speak only to your agent; the caller can't hear you. Conference joins you to the call as an active participant, heard by both the agent and the caller.
Can Active Panel show queue wait times?
No. Active Panel shows live counters and extension status. Wait times are in Analytics → Call Summary → Call Center, which shows calls in the waiting list and average and longest wait and talk times for the period you choose.
Who can use the listen, transfer and end-call actions?
Only users whose permissions allow it, and only while a call is active. Transfers ask you to confirm the destination. Administrators also choose which extensions appear in the panel with Show in Active Calls.
Who is Active Panel designed for?
Team leads, supervisors and front-desk managers who need to see who is available and step into live calls. It runs in the Office web portal, not in the mobile app.
Ready to see your team in action?
Manage, supervise, and coach your team from a single real-time panel.