Answer Every Call Like a Fortune 500 Company
Build a professional phone menu from your Zonitel portal — no technician needed. Greet callers with a recorded or text-to-speech message and route each key to the right team, day or night.
Main Menu Flow
Everything Your Auto Attendant Needs
Menu routing, business hours, and custom greetings — all managed from your portal.
Multi-Level IVR Menus
Press 1 for Sales, 2 for Support, 0 for reception. Each key can route to a ring group, call queue, extension, voicemail, or another menu.
Business Hours Routing
Send calls to your menu during open hours and to an alternate destination, like voicemail, when you're closed. For a holiday or temporary closure, switch the number to a closure greeting and switch it back when you reopen.
Recorded or Text-to-Speech Greetings
Upload an MP3 or WAV greeting (under 20 MB), or type your message and choose a language and voice for text-to-speech. Preview it before you save.
Multilingual Menus
Serve English and Spanish callers from the same number. Offer a language choice in the first menu and route each key to a menu in that language.
Ring Groups & Call Queues
Route a key to one extension, a ring group (Simultaneous, Sequential, Rollover or Random), or a call queue where callers wait with music until an agent is free.
Direct Dial & Fallbacks
Let callers dial an extension while the greeting plays (Direct Dial, off by default). Set a timeout and an optional exit action for callers who don't press a key.
Send a Text from an IVR Option
Let callers press a key to get your booking link, address, or other details by text. Each number has one IVR text message, the caller needs a phone that can receive SMS, and messaging charges may apply.
Multi-Level IVR Menus
Press 1 for Sales, 2 for Support, 0 for reception. Each key can route to a ring group, call queue, extension, voicemail, or another menu.
Business Hours Routing
Send calls to your menu during open hours and to an alternate destination, like voicemail, when you're closed. For a holiday or temporary closure, switch the number to a closure greeting and switch it back when you reopen.
Recorded or Text-to-Speech Greetings
Upload an MP3 or WAV greeting (under 20 MB), or type your message and choose a language and voice for text-to-speech. Preview it before you save.
Multilingual Menus
Serve English and Spanish callers from the same number. Offer a language choice in the first menu and route each key to a menu in that language.
Ring Groups & Call Queues
Route a key to one extension, a ring group (Simultaneous, Sequential, Rollover or Random), or a call queue where callers wait with music until an agent is free.
Direct Dial & Fallbacks
Let callers dial an extension while the greeting plays (Direct Dial, off by default). Set a timeout and an optional exit action for callers who don't press a key.
Send a Text from an IVR Option
Let callers press a key to get your booking link, address, or other details by text. Each number has one IVR text message, the caller needs a phone that can receive SMS, and messaging charges may apply.
Business Hours Schedule
Main Greeting
Menu Options
Build It Yourself, Change It Anytime
No telecom engineers. No programming. Set up greetings, menus, and business hours in your Zonitel portal, and our team can help with your first setup.
Upload or Create Your Greeting
Upload an MP3 or WAV recording, or type your message and choose a language and voice for text-to-speech. Preview it before saving.
Configure Your Menu & Routing
Assign each key to a ring group, queue, extension, voicemail, or another menu. Connect the menu through Business Hours so closed-hours calls go to voicemail or an after-hours team.
Test, Then Go Live
Connect the menu to your number and save. Call from an outside phone to test each key, the timeout, and closed hours. Adjust routing anytime.
Who Benefits From Auto Attendant
Any business that receives inbound calls gains a more professional, efficient caller experience.
Medical & Dental Offices
Route appointment scheduling, prescription refills, and billing inquiries to the right staff — without a receptionist handling every call manually.
Law Firms
Separate new client intake from existing client calls. Route after-hours calls to an answering service or emergency voicemail.
Real Estate Agencies
Press 1 for listings, 2 for rentals, 3 for property management — callers reach the right agent without being transferred three times.
Retail & E-Commerce
Handle order status, store hours, and returns inquiries through menu options — reducing agent load on repetitive calls.
Restaurants
Separate reservations from catering inquiries. Let callers press a key to get your address and hours by text, so staff can focus on guests in-house.
Multi-Location Businesses
Use a single main number with location-based routing: Press 1 for Houston, 2 for Miami, 3 for New York.
Auto attendant questions
What is an auto attendant?▾
An auto attendant is an automated phone menu system that greets callers and routes them to the right department or extension without a live receptionist. Example: 'Press 1 for Sales, Press 2 for Support.'
Can I set up different menus for business hours and after hours?▾
Yes. Business Hours sends calls to one destination while you're open, such as your main menu, and to an alternate destination when you're closed, such as voicemail or an after-hours menu. For a holiday or temporary closure, you switch the number to a closure greeting or mailbox and switch it back when you reopen.
Does Zonitel support multi-level IVR menus?▾
Yes. A menu key can send callers to another menu. For example, callers can press 1 for Sales, then 1 for New Accounts or 2 for Existing Clients. Keep menus short and offer a way to reach a person.
Can I use my own recorded greeting or does it have to be text-to-speech?▾
Both options are available. Upload your own MP3 or WAV recording (under 20 MB), or type the message and choose a language and voice for text-to-speech. You can preview the greeting before saving it.
Does Zonitel Auto Attendant support multiple languages?▾
Yes. Start with a menu that asks callers to choose a language, for example press 2 for Spanish, and route each key to a menu with greetings in that language. Text-to-speech greetings let you choose the language and voice.
Can callers dial an extension during the greeting?▾
Yes, if you turn on Direct Dial for that menu. It's off by default for new menus. You also choose a timeout and an optional exit action for callers who don't pick an option.
Give Every Caller a Professional Experience
Auto attendant is included in all Zonitel plans. Try free for 30 days.