Zonitel Features
100+ Included in Every Plan
Explore the complete feature set that makes Zonitel a powerful business phone system. Transparent per-extension pricing starting at $30/extension/month.
100+
business features
$30/mo
per extension
No
annual contract required
30-Day
free trial
Cloud VoIP Calling
Unlimited calling to the US & Canada, subject to reasonable use. Local and toll-free numbers. Call forwarding and routing.
SMS & MMS
Send and receive business text messages. MMS support for images and media.
WhatsApp Business API
Send and receive WhatsApp messages from your business number. Integrated inbox.
Digital Fax
Optional $20/month fax; HIPAA-eligible configurations available for qualifying customers.
Auto Attendant (IVR)
Recorded or text-to-speech greetings and phone-menu routing. This is separate from Conversational AI for messages.
Call Recording & Analytics
Automatic call recording. Real-time analytics on calls, SMS, and team performance.
Extensions & Ring Groups
Unlimited extensions. Ring multiple team members simultaneously.
Business Hours & Scheduling
Set business hours. Route calls differently after hours. Calendar integration.
Voicemail to Email
Voicemails delivered to email with AI transcription. Never miss a message.
Call Forwarding & Do Not Disturb
Forward calls to any number. Silence notifications during meetings.
Mobile App (iOS & Android)
Make and receive calls on your smartphone using your business number.
Integrations & APIs
Connect supported CRM, workflow, and productivity tools.
Google Calendar Sync
Import your Google Calendar events so scheduling, availability, and after-hours routing stay in sync.
GoHighLevel Integration
Connect your GoHighLevel location to link Zonitel calendars with your GHL calendars and bring in your GHL contacts.
Google Drive Backup
Automatically back up fax PDFs, call recordings, and voicemails to your own Google Drive.
Smart Contact Management
Automatically create contacts from calls and messages, add private notes, import lists, and organize contact groups.
IVR-to-SMS
Let callers choose a phone-menu option to receive a booking link, address, price list, or other information by text.
AI Usage & Wallet Controls
Track Conversational AI messaging and call-analysis usage, review consumption, manage wallet balance, and configure automatic funding.
AI Appointment Confirmation
Follow up before an appointment by SMS or WhatsApp, collect the customer's reply, and record whether they plan to attend. AI consumes credits. Automated messaging and WhatsApp charges apply separately.
See how it worksKnowledge Discovery
Turn information from business calls and messages into proposed answers for your AI knowledge base. AI processing consumes credits according to usage, separate from core phone service.
See how it worksTest & Improve AI Answers
Ask your chatbot real customer questions, correct an answer, and test it again before customers rely on it. Part of Conversational AI; AI processing draws from your credit balance.
See how it worksAI Tools: SMS & API Actions
Give your conversational assistant approved actions, such as sending an SMS or connecting to an external system. AI consumes credits according to usage. SMS and connected-service charges apply separately.
See how it worksCall Intelligence Discovery Engine
Find recurring patterns in eligible recorded calls and review suggestions for call analysts and post-call automation rules. Call analysis consumes AI credits based on usage, separate from core phone service.
See how it worksAgent Coaching & Objection Insights
Review agent score trends, weekly reports and common objections to choose practical coaching topics for your team. AI call processing consumes credits based on actual usage; available results depend on the analyzed calls.
See how it worksPDF Conversion & Compression
Prepare documents in Office: convert supported files into one PDF or compress an image-heavy PDF before sending it. Open Fax → PDF tools in Office. Preparing a PDF does not send a fax; sending is a separate action.
See how it worksIncoming WhatsApp Calls (Beta)
Receive customer-initiated WhatsApp voice calls on your business phones through your configured Zonitel call flow. Available in beta for eligible setups. Confirm WhatsApp access, calling availability and applicable service charges before activation.
See how it worksWhatsApp Messaging from Your Software
Send WhatsApp messages and approved templates from your own application through the Zonitel API. Requires active WhatsApp access. API messaging and WhatsApp usage are billed separately.
See how it worksSMS & MMS Delivery Troubleshooting
Find failed or unconfirmed messages, inspect the reported error, and open the original conversation from one report. Applicable SMS, MMS and automated-message usage charges still apply.
See how it worksVoIP & Cellular Calling Modes
Choose internet calling or the Cellular option for supported U.S. setups, using your configured business number. Availability depends on your setup; mobile-provider charges may apply.
See how it worksFeature Categories
Communication
- Cloud VoIP Calling
- SMS & MMS
- WhatsApp Business
- Digital Fax
- Voicemail to Email
- Smart Contact Management
Call Management
- Call Forwarding
- Call Routing
- Ring Groups
- Extensions
- Do Not Disturb
Automation & AI
- Conversational AI for Messages
- Knowledge Discovery
- Test & Improve AI Answers
- AI Appointment Confirmation
- IVR (Phone Menus)
- IVR-to-SMS
Analytics & Reporting
- Real-Time Analytics
- Call History
- Team Performance Reports
- SMS Reports
- AI Usage & Wallet Controls
- Custom Reports
Scheduling & Availability
- Business Hours
- After-Hours Routing
- Google Calendar Sync
- Availability Status
- Time Zone Support
Integration & Flexibility
- Mobile App (iOS & Android)
- Web Dashboard
- API Access
- Google Drive Backup
- GoHighLevel Integration
- Zapier Integration
- Supported App Integrations
Try the Zonitel Core Platform for 30 Days
30-day core-platform trial. No annual contract. Account verification and usage terms may apply.