Zonitel Logo

Zonitel Features
100+ Included in Every Plan

Explore the complete feature set that makes Zonitel a powerful business phone system. Transparent per-extension pricing starting at $30/extension/month.

100+

business features

$30/mo

per extension

No

annual contract required

30-Day

free trial

Cloud VoIP Calling

Unlimited calling to US & Canada. Local and toll-free numbers. Call forwarding and routing.

SMS & MMS

Send and receive business text messages. MMS support for images and media.

WhatsApp Business API

Send and receive WhatsApp messages from your business number. Integrated inbox.

Digital Fax

Optional $20/month fax; HIPAA-eligible configurations available for qualifying customers.

Auto Attendant (IVR)

Recorded or text-to-speech greetings and phone-menu routing. This is separate from Conversational AI for messages.

Call Recording & Analytics

Automatic call recording. Real-time analytics on calls, SMS, and team performance.

Extensions & Ring Groups

Unlimited extensions. Ring multiple team members simultaneously.

Business Hours & Scheduling

Set business hours. Route calls differently after hours. Calendar integration.

Voicemail to Email

Voicemails delivered to email with AI transcription. Never miss a message.

Call Forwarding & Do Not Disturb

Forward calls to any number. Silence notifications during meetings.

Mobile App (iOS & Android)

Make and receive calls on your smartphone using your business number.

Integrations & APIs

Connect supported CRM, workflow, and productivity tools.

Google Calendar Sync

Import your Google Calendar events so scheduling, availability, and after-hours routing stay in sync.

GoHighLevel Integration

Connect your GoHighLevel location to link Zonitel calendars with your GHL calendars and bring in your GHL contacts.

Google Drive Backup

Automatically back up fax PDFs, call recordings, and voicemails to your own Google Drive.

Smart Contact Management

Automatically create contacts from calls and messages, add private notes, import lists, and organize contact groups.

IVR-to-SMS

Let callers choose a phone-menu option to receive a booking link, address, price list, or other information by text.

AI Usage & Wallet Controls

Track Conversational AI messaging and call-analysis usage, review consumption, manage wallet balance, and configure automatic funding.

AI Appointment Confirmation

Follow up before an appointment by SMS or WhatsApp, collect the customer's reply, and record whether they plan to attend. AI consumes credits. Automated messaging and WhatsApp charges apply separately.

See how it works

Knowledge Discovery

Turn information from business calls and messages into proposed answers for your AI knowledge base. AI processing consumes credits according to usage, separate from core phone service.

See how it works

Test & Improve AI Answers

Ask your chatbot real customer questions, correct an answer, and test it again before customers rely on it. Part of Conversational AI; AI processing draws from your credit balance.

See how it works

WhatsApp Messaging from Your Software

Send WhatsApp messages and approved templates from your own application through the Zonitel API. Requires active WhatsApp access. API messaging and WhatsApp usage are billed separately.

See how it works

SMS & MMS Delivery Troubleshooting

Find failed or unconfirmed messages, inspect the reported error, and open the original conversation from one report. Applicable SMS, MMS and automated-message usage charges still apply.

See how it works

VoIP & Cellular Calling Modes

Choose internet calling or the Cellular option for supported U.S. setups, using your configured business number. Availability depends on your setup; mobile-provider charges may apply.

See how it works

Feature Categories

Communication

  • Cloud VoIP Calling
  • SMS & MMS
  • WhatsApp Business
  • Digital Fax
  • Voicemail to Email
  • Smart Contact Management

Call Management

  • Call Forwarding
  • Call Routing
  • Ring Groups
  • Extensions
  • Do Not Disturb

Automation & AI

  • Conversational AI for Messages
  • Knowledge Discovery
  • Test & Improve AI Answers
  • AI Appointment Confirmation
  • IVR (Phone Menus)
  • IVR-to-SMS

Analytics & Reporting

  • Real-Time Analytics
  • Call History
  • Team Performance Reports
  • SMS Reports
  • AI Usage & Wallet Controls
  • Custom Reports

Scheduling & Availability

  • Business Hours
  • After-Hours Routing
  • Google Calendar Sync
  • Availability Status
  • Time Zone Support

Integration & Flexibility

  • Mobile App (iOS & Android)
  • Web Dashboard
  • API Access
  • Google Drive Backup
  • GoHighLevel Integration
  • Zapier Integration
  • Supported App Integrations

Try the Zonitel Core Platform for 30 Days

30-day core-platform trial. No annual contract. Account verification and usage terms may apply.