One Inbox. Every Channel Your Customers Use.
Bring WhatsApp, Facebook Messenger, Instagram DMs, SMS, website live chat, and Google reviews into one shared team inbox.
ConversationsSample viewCustomer A
(305) ***-0101
Every channel, fully connected
Manage all major messaging channels from one inbox — no technical team required.
WhatsApp Business
Reply from the shared inbox and send Meta-approved templates. $10/month add-on; Meta bills message charges directly.
Facebook Messenger
Reply to Facebook messages directly from your Zonitel inbox — no need to log into Facebook.
Instagram Direct
Connect an Instagram professional account linked to your Facebook Page and answer DMs in the same inbox.
SMS & MMS
Unlimited one-to-one conversational SMS from your business number. MMS and automated replies are billed separately.
Website Live Chat
Add a chat widget to your website with your colors, welcome message, and language (English, Spanish, French, or German). Chats arrive in the same inbox.
Google Reviews
Read and reply to your Google Business Profile reviews from the inbox, and send review requests from any conversation.
Messages, chats, and reviews in one place.
Customers reach you on WhatsApp, Facebook, Instagram, SMS, and live chat, and review you on Google. Your team handles all of it from one screen.
Every Conversation in One Place
See WhatsApp, Facebook, Instagram, SMS, live chat, and Google review conversations in one inbox, on desktop or in the mobile app.
See Who Is Waiting
The Agent performance report shows median response times during and after business hours, by channel and agent, and lists people nobody has replied to yet.
Images and Files
Attach images and supported files from the same composer. Each channel checks the file types it accepts; on SMS, images are sent as MMS where supported.
Everything your team needs to respond better
Professional tools to manage every channel with speed and clarity.
Shared Team Inbox
All channels in one place. Your team sees and replies to the conversations their access allows, without switching apps.
Find and Organize
Search by name or number, filter by channel or line, pin key threads, mark them unread for follow-up, and find shared files under Media & Docs.
SMS Auto-Replies & Chat Welcome
Each SMS number can auto-reply to incoming texts and missed calls, with separate business-hours and after-hours wording. Live chat greets visitors with your welcome message. Automated SMS is billed separately.
Unified Contact Management
Automatically create contacts from calls and messages, import existing lists, organize groups, and keep private notes linked to each customer conversation.
AI-Powered
Zonitel's AI works across all your channels to help your team handle conversations more intelligently.
Mobile App Access
Manage all channel conversations from the Zonitel mobile app — available on iOS and Android.
Shared Team Inbox
All channels in one place. Your team sees and replies to the conversations their access allows, without switching apps.
Find and Organize
Search by name or number, filter by channel or line, pin key threads, mark them unread for follow-up, and find shared files under Media & Docs.
SMS Auto-Replies & Chat Welcome
Each SMS number can auto-reply to incoming texts and missed calls, with separate business-hours and after-hours wording. Live chat greets visitors with your welcome message. Automated SMS is billed separately.
Unified Contact Management
Automatically create contacts from calls and messages, import existing lists, organize groups, and keep private notes linked to each customer conversation.
AI-Powered
Zonitel's AI works across all your channels to help your team handle conversations more intelligently.
Mobile App Access
Manage all channel conversations from the Zonitel mobile app — available on iOS and Android.
Connect your channels from Office
Each channel has a guided connection in Office settings, and our team helps you during onboarding.
Connect your channels
Connect WhatsApp, Facebook, and Instagram through Meta sign-in, Google reviews through your Google Business Profile, and paste the live chat snippet into your website. SMS uses your Zonitel numbers once messaging registration is complete.
One inbox for your whole team
All conversations from every channel appear in the Conversations inbox. Your team can start managing them immediately.
Respond and follow up
Reply from your computer or the mobile app, pin threads for follow-up, and check the Nobody replied list to see who is still waiting.
Desktop Message AlertsGet new-message alerts on this computer while your team works in Office.
Enable alerts for this computer and allow browser notifications. Browser permissions, Focus mode and Office notification settings can affect delivery; enabling alerts on one device does not enable them on every device.
- 1Enable this computer
- 2Allow browser alerts
- 3Check with a new message
Frequently asked questions
Zonitel connects WhatsApp Business (through the official WhatsApp Business API), Facebook Messenger, Instagram Direct Messages, SMS/MMS, website live chat, and Google Business Profile reviews, all in one shared inbox.
Turn on Live Chat in Office, set the title, colors, welcome message, and language (English, Spanish, French, or German), then paste two snippets into your website. Visitor chats arrive in Conversations next to your other channels, and your team replies from the portal or the mobile app.
Yes. Connect your Google Business Profile, then filter the inbox by Google Review to read reviews and reply. Replies are public. If a review already has a reply, change it in Google Business Profile. To ask customers for reviews, insert a saved review request into any conversation.
Yes. The Conversations inbox is shared — multiple agents can see and respond to conversations across all connected channels simultaneously.
You need one, but you can create it while connecting. In Office, the Meta sign-in lets you select an existing WhatsApp Business Account (WABA) or create a new one, using a dedicated number that can receive the verification code. The WhatsApp messaging add-on is $10/month; you add your payment method in Meta, and Meta bills message charges directly, separate from your Zonitel invoice.
Yes, where the channel supports them. Attach images and files from the same composer; each channel checks the file types it accepts. On SMS, images are sent as MMS where supported, and MMS is billed separately.
No. Automatic replies are set per SMS number: one for incoming texts and one for missed calls, each with business-hours and after-hours wording, plus an optional email alert. Live chat shows your welcome message when a visitor opens the widget. Automated SMS is billed separately.
Ready to unify your communication?
Join the businesses that trust Zonitel to streamline their workflows and connect with customers faster.