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Integrations & API

Connect Zonitel to
everything you use.

WhatsApp, Facebook, Instagram, AI chatbots, CRMs, and your own apps — all connected through one platform. Plus a full REST API and webhook system for developers.

12+ native integrations REST API v3 Real-time webhooks No per-API-call fees

12+

Native integrations

REST API v3

Developer-ready API

Real-time

Webhook events

No metering

API usage never billed per call

All integrations

Connect your favorite tools to Zonitel in minutes — no code required.

WhatsApp Business API

Connect to the official WhatsApp Business API. Send & receive messages, use templates, and manage contacts — all from your Zonitel inbox.

MessagingAPI

Facebook Messenger

Manage Facebook Messenger conversations from your Zonitel unified inbox. Never miss a lead from Facebook again.

MessagingSocial

Instagram Direct

Reply to Instagram DMs alongside your calls, SMS, and other channels — all in one place.

MessagingSocial
🗨️

Live Chat Widget

Embed a real-time chat widget on your website. Conversations land directly in your Zonitel inbox.

MessagingWebsite
🤖

AI Chatbot

Build intelligent chatbots that respond to customer messages across channels using AI. Automate FAQs and lead qualification 24/7.

AIAutomation
📝

Call Transcription & Insights

Automatically transcribe calls, detect keywords, track sentiment, and receive alerts when flagged incidents occur.

AIAnalytics
⚡

Automation & Webhooks

Automate SMS, calls, and events using Zonitel's REST API and webhook system. Connect any CRM or workflow tool.

APIWebhooks
📆

GoHighLevel

Connect your GoHighLevel location to link Zonitel calendars with your GHL calendars and bring your GHL contacts into Zonitel.

CRMCalendar
🏢

QQCatalyst

Sync contacts and call recordings with QQCatalyst. Keep your insurance agency CRM up to date with every client interaction automatically.

CRMInsurance
📅

Appointlet

Receive SMS notifications automatically when an appointment is created in Appointlet. Keep your team instantly informed.

SchedulingSMS
📞

CRM SMS & Calls API

Send SMS and retrieve call history into any CRM via the Zonitel API. Log calls automatically and keep your pipeline current.

CRMAPI

Google My Business Reviews

Manage and respond to Google My Business reviews directly from your Zonitel portal. Protect and grow your local business reputation.

ReviewsLocal SEO

Google Calendar

Connect your Google Calendar so Zonitel can import your events for scheduling, show your availability, and route calls around your meetings.

SchedulingGoogle

Google Drive Backup

Automatically back up Zonitel-generated files — fax PDFs, call recordings, and voicemails — to your own Google Drive.

StorageBackupGoogle
REST API v3

Build anything with
the Zonitel API.

Zonitel's REST API v3 gives developers full programmatic access to calls, SMS, extensions, recordings, and analytics. Build custom dashboards, automate workflows, or integrate with any CRM.

Call Management

  • ›Get call history with filtering
  • ›Initiate outbound calls programmatically
  • ›Access call recordings via API
  • ›Webhook events for call lifecycle

SMS & Messaging

  • ›Send SMS with media attachments
  • ›Bulk/group SMS campaigns
  • ›Inbound SMS webhooks
  • ›Delivery status tracking

Webhooks

  • ›Real-time inbound call events
  • ›SMS delivery & receipt events
  • ›Custom endpoint configuration
  • ›GET / PUT / DELETE management

Analytics & Extensions

  • ›List extensions per account
  • ›Extension activity reports
  • ›Call sentiment & duration data
  • ›Filtered history by date/status
Bearer token authentication
JSON responses
RESTful endpoints
Send SMS via APIPOST /sms
POST https://api.zonitel.com/api/v3/sms
Authorization: Bearer YOUR_TOKEN
X-Client-Id: YOUR_CLIENT_ID
Content-Type: application/json

{
  "to": "+13055700505",
  "from": "+18339664835",
  "message": "Your appointment is confirmed 
              for tomorrow at 2:00 PM.",
  "media": []
}

✓ 200 OK — Message queued for delivery

Webhook payloadcall.completed
{
  "event": "call.completed",
  "timestamp": "2026-05-14T14:32:11Z",
  "call": {
    "uuid": "a1b2c3d4-e5f6-...",
    "direction": "inbound",
    "from": "+13055700505",
    "to": "+18339664835",
    "duration": 272,
    "disposition": "answered",
    "sentiment": "positive",
    "recording_url": "https://..."
  }
}
Real-time Webhooks

React to events as they happen

Zonitel sends real-time HTTP POST events to your endpoint whenever something important happens. No polling required.

call.inbound

Fired when an inbound call arrives. Includes caller ID, DID, timestamp, and extension.

call.completed

Fired after a call ends. Includes duration, recording URL, disposition, and sentiment score.

sms.received

Fired when an inbound SMS or MMS is received. Includes sender, media URLs, and message body.

sms.delivered

Delivery confirmation for outbound SMS. Includes carrier status and timestamp.

Need a custom webhook event? Our team can work with you to add custom triggers for your specific workflow.

FAQ

Frequently asked questions

Everything you need to know about connecting Zonitel to your stack.

What systems does Zonitel integrate with?▾

Zonitel integrates with WhatsApp Business API, Facebook Messenger, Instagram Direct, AI chatbot, live chat widget, Appointlet, QQCatalyst CRM, Google My Business Reviews, Google Calendar, Google Drive backup, and custom systems via REST API v3 and webhooks.

Does Zonitel have an open API?▾

Yes. Zonitel offers REST API v3 and webhook events for syncing call data, triggering automation, pushing contacts, and building custom integrations with any CRM or business software.

Does Zonitel integrate with QQCatalyst?▾

Yes. Zonitel has a native integration with QQCatalyst. Calls are logged automatically, contacts sync bidirectionally, and call recordings are linked to client records.

Can Zonitel connect to WhatsApp for business messaging?▾

Yes. Through the official WhatsApp Business API, Zonitel lets your team send and receive WhatsApp messages from the same inbox used for SMS, phone, and other channels.

How do webhook integrations work with Zonitel?▾

Zonitel sends real-time HTTP webhook events to your endpoint whenever a call starts, ends, is missed, or an SMS is received. This allows your systems to react instantly to phone activity without polling.

Is the API included in all plans?▾

Yes. API access and webhook events are included in all Zonitel plans at no extra charge. There are no per-API-call fees.

WhatsApp Messaging from Your Software

Send WhatsApp messages and approved templates from your own application through the Zonitel API.

Connect WhatsApp in Office first, then use a private integration to check readiness, choose a business number, and send. Use an approved template outside the conversation window. A successful send is not a delivery or read receipt.

Requires active WhatsApp access. API messaging and WhatsApp usage are billed separately.

Setup guide: WhatsApp Messaging from Your Software

Also explore

Business PhoneOmnichannel InboxZonitel AIAnalytics & ReportsNumber Porting

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