Never Miss a Detail From Any Business Call
Record calls automatically for the extensions you choose. Replay or download conversations, coach your team, and add optional AI transcription. All from your browser.
Everything You Need From Call Recording
Automatic recording, easy playback, and optional transcription — built into your phone system.
Automatic Recording per Extension
Choose what each extension records: all calls, inbound, outbound, local calls, or none. Call center queues have their own recording option.
Browser Playback
Play or download recordings from Call Logs, or listen in the mobile app. Filter by date, contact, extension, or calls with a recording, and add a note to any recording.
Optional AI Transcription
Turn on Call Transcription Insights to transcribe eligible calls, filtered by direction and minimum length. It's optional and billed by AI usage.
Access Control & Retention
Only users with the right permissions can listen to, download, or delete recordings. Recordings stay available for about three months.
Google Drive Daily Backup
Connect Google Drive to copy recordings automatically into folders by date. Uploads run once a day, so new files appear within 24–48 hours.
Keyword Alerts & AI Insights
List words or phrases to watch for and get an email when a transcribed call mentions one. Call Intelligence can add sentiment and coaching notes. Usage-based.
Automatic Recording per Extension
Choose what each extension records: all calls, inbound, outbound, local calls, or none. Call center queues have their own recording option.
Browser Playback
Play or download recordings from Call Logs, or listen in the mobile app. Filter by date, contact, extension, or calls with a recording, and add a note to any recording.
Optional AI Transcription
Turn on Call Transcription Insights to transcribe eligible calls, filtered by direction and minimum length. It's optional and billed by AI usage.
Access Control & Retention
Only users with the right permissions can listen to, download, or delete recordings. Recordings stay available for about three months.
Google Drive Daily Backup
Connect Google Drive to copy recordings automatically into folders by date. Uploads run once a day, so new files appear within 24–48 hours.
Keyword Alerts & AI Insights
List words or phrases to watch for and get an email when a transcribed call mentions one. Call Intelligence can add sentiment and coaching notes. Usage-based.
Thank you for calling Acme Dental. How can I help you today?
Hi, I need to reschedule my cleaning appointment for next week.
Of course! I have Thursday at 10am or Friday at 2pm available. Which works better?
Friday at 2pm is perfect. Thank you!
Record, Review, and Act
Zonitel records in the background so your team can focus on the conversation. Recorded calls are easy to find in Call Logs and to share with your team.
Set the Recording Mode per Extension
In Extension Settings, set each extension to record all, inbound, outbound, or local calls, or none. Configure it once — no per-call setup needed.
Add Transcription If You Need It
Turn on Call Transcription Insights to transcribe eligible calls and get email alerts for keywords. Transcripts appear in Call Intelligence after processing and are billed by AI usage.
Review, Coach, and Export
Listen in your browser or the app, add notes, download a copy, or export the call list for your records. Recordings stay available for about three months, so download or back up the ones you need to keep.
Who Uses Call Recording
Any team that handles inbound or outbound calls benefits from recording and transcription.
Sales Teams
Review calls to coach reps, identify objection patterns, and replicate what top performers do differently.
Healthcare Offices
Document patient calls, verify appointment details, and keep a record of important conversations.
Legal & Insurance
Record client conversations to confirm instructions and agreements. Download recordings when disputes arise.
Customer Support
Identify recurring issues, measure agent quality, and use recordings to train new staff faster.
Real Estate
Capture verbal offers, instruction confirmations, and client preferences during fast-moving deals.
Logistics & Dispatch
Record dispatch calls to verify delivery instructions and resolve driver or client disputes.
Call recording questions
Does Zonitel automatically record all calls?▾
It can. Each extension has a recording mode: all calls, inbound, outbound, local, or disabled. Call center queues have their own recording option. After changing a setting, make a test call and check Call Logs.
Where are call recordings stored?▾
Recordings are kept in your Zonitel account for about three months. Find them in Calls → All Calls, where authorized users can play, download, add a note, or delete them. To keep copies longer, download them or turn on Google Drive backup.
Can I search call recordings by keyword?▾
Call Logs filters find recordings by date, contact, extension, and whether a call was recorded. For spoken keywords, turn on optional Call Transcription Insights: list the words or phrases to watch, and Zonitel emails you when a transcribed call mentions one. Transcription is billed by AI usage.
Is call recording legal for business use?▾
Call recording laws vary by state and country. Generally, businesses must notify callers that the call may be recorded. You can add a recording notice to your greeting or phone menu. Consult your legal advisor for compliance in your jurisdiction.
Can Zonitel call recording be used for HIPAA compliance?▾
Zonitel offers HIPAA-eligible configurations and a Business Associate Agreement (BAA) for qualifying customers. Compliance is a shared responsibility: you control who can access recordings and how long you keep copies. Contact Zonitel to review your setup.
Start Recording Every Business Call
Call recording is included in all Zonitel plans. Try it free for 30 days — no annual contract required.