Answer customer questions by text, follow up on appointments, and learn from eligible recorded calls. Configure the knowledge, channels, and actions your team wants to use.
Available today: Conversational AI for text channels and call intelligence. AI does not currently answer live telephone calls.
Conversational AgentsSample viewAppointment assistant
Configured channel: SMS
Conversational AI
There are openings at 2 and 4. Which do you prefer?Conversational AI
Your appointment is booked for Thursday at 4.Sample appointment
Calendar
Time
Zonitel AI is built to solve real business problems, not just sound smart.
Use conversational agents on SMS, WhatsApp, Facebook, Instagram, and website chat to answer common questions and capture leads on the schedule you set.
Enable transcription for eligible recorded calls and review what was said without replaying the entire conversation.
Let AI handle routine questions. When a customer asks for a person, the assistant says which team will follow up, and the whole conversation stays in your shared inbox.
Let a configured messaging agent help with bookings. Use Appointment Checker for confirmation and permitted rescheduling in selected calendars.
Manage WhatsApp, Facebook, Instagram, SMS, and Live Chat from one unified inbox.
Build rules on analyzed calls, such as an overall score below 6, that send an email or a portal alert. Review the evidence, then mark the alert Actioned once your team has followed up.
Use conversational agents on SMS, WhatsApp, Facebook, Instagram, and website chat to answer common questions and capture leads on the schedule you set.
Enable transcription for eligible recorded calls and review what was said without replaying the entire conversation.
Let AI handle routine questions. When a customer asks for a person, the assistant says which team will follow up, and the whole conversation stays in your shared inbox.
Let a configured messaging agent help with bookings. Use Appointment Checker for confirmation and permitted rescheduling in selected calendars.
Manage WhatsApp, Facebook, Instagram, SMS, and Live Chat from one unified inbox.
Build rules on analyzed calls, such as an overall score below 6, that send an email or a portal alert. Review the evidence, then mark the alert Actioned once your team has followed up.
Built into the same portal as your phone system.
Create an assistant for SMS, WhatsApp, Facebook, Instagram, and website chat. It answers from your knowledge bases and can check availability, book, and reschedule appointments in the calendars you choose.
Turn on transcription for eligible calls and list the words or phrases to watch for. A match flags the call and emails the people you choose. This is not live AI call answering.
Every AI conversation stays in your shared inbox, where your team can read it and reply at any time. You set which team the assistant names when a customer asks for a person. That setting does not send a notification, so decide who watches for these requests.
When transcription is enabled and available, read voicemail text to help your team review and respond to messages.
Choose a monthly AI plan or add prepaid credit, review messaging and call-analysis consumption, and manage your wallet in the portal. Usage is billed by tokens processed.
Start from an English or Spanish template or write your own instructions, choose the numbers or extensions to review, and try the analyst on a sample transcript before relying on its scores.
Teach your assistant with website pages, Q&A entries, and PDF, Word, or text files up to 20 MB each. Check that each source shows Learned, then test the answers.
Call TranscriptThank you for calling, how can I help you today?
Hi, I want to ask about canceling my appointment for Friday.
I see your appointment on Friday the 18th. Can I ask why?
Scheduling conflict. Can we reschedule instead?
Of course! We have Monday at 10am or Wednesday at 3pm.
From messages to action
Prepare your assistant's knowledge, test its answers, and configure appointment follow-up in Zonitel.
Follow up before an appointment by SMS or WhatsApp, collect the customer's reply, and record whether they plan to attend.
Appointment Checker watches the calendars you select. If you allow rescheduling, it can offer another available time in the same calendar. Otherwise, your team handles requests for a different day.
AI consumes credits. Automated messaging and WhatsApp charges apply separately.
Setup guide: AI Appointment ConfirmationTurn information from business calls and messages into proposed answers for your AI knowledge base.
Review the suggestions, correct outdated information, and remove personal details before using them. This is separate from the Call Intelligence Discovery Engine, which recommends analysts and automation rules.
AI processing consumes credits according to usage, separate from core phone service.
Setup guide: Knowledge DiscoveryAsk your chatbot real customer questions, correct an answer, and test it again before customers rely on it.
Use Improve to edit a question and answer, then Train Bot to submit the correction. Check different phrasings and unknown questions; training guides future replies but does not guarantee identical answers.
Part of Conversational AI; AI processing draws from your credit balance.
Setup guide: Test & Improve AI AnswersGive your conversational assistant approved actions, such as sending an SMS or connecting to an external system.
Define the trigger, sending number or HTTP request, then enable the tool for the intended assistant. Test safely: executing a tool can send a real message or change data in the connected system. This does not enable voice call answering.
AI consumes credits according to usage. SMS and connected-service charges apply separately.
Setup guide: AI Tools: SMS & API ActionsFind recurring patterns in eligible recorded calls and review suggestions for call analysts and post-call automation rules.
Discovery analyzes a call sample and proposes configurations; it does not train your chatbot's knowledge base. Review findings before Apply Selected, which creates the selected analysts and rules, then check their settings and status.
Call analysis consumes AI credits based on usage, separate from core phone service.
Setup guide: Call Intelligence Discovery EngineReview agent score trends, weekly reports and common objections to choose practical coaching topics for your team.
Open the supporting call and compare the AI analysis with its transcript or recording. Review suggested responses before using them. Scores support human review; they are not a complete performance assessment or a confirmed technical diagnosis.
AI call processing consumes credits based on actual usage; available results depend on the analyzed calls.
Setup guide: Agent Coaching & Objection InsightsSelect
Choose calendars, the sending channel, and how far ahead to contact the customer.
Confirm
The customer receives an SMS or approved WhatsApp template and replies about attendance.
Follow up
Record the reply. When permitted, offer another available time in the same calendar.
Illustrative workflow. Review the setup before enabling it and avoid duplicating existing reminders.
Not currently. Conversational AI replies through supported messaging channels: SMS, WhatsApp, Facebook, Instagram, and website chat. Call Intelligence analyzes eligible recorded calls; it is not a voice receptionist.
Appointment Checker contacts customers by SMS or WhatsApp before appointments in selected calendars and records their replies. You can allow it to offer another available time in the same calendar. Review the setup before enabling it and coordinate with existing reminders.
Yes. Test the assistant with customer questions, use Improve to edit a question and answer, and submit it with Train Bot. Knowledge Discovery can also propose answers from business calls and messages. Review information before using it and test again after changes.
Zonitel AI is billed by usage (tokens processed), separately from the core phone service. Choose a monthly AI plan — Basic, Standard, or Pro — or add prepaid credit without a plan. Plans renew monthly; extra credit never expires and is used after the plan balance runs out. Longer messages and more complex calls use more balance, so capacity estimates are not guaranteed allowances. Automated messaging and WhatsApp charges apply separately. AI voice call answering is not currently available.
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