Answer customer questions by text, follow up on appointments, and learn from eligible recorded calls. Configure the knowledge, channels, and actions your team wants to use.
Available today: Conversational AI for text channels and call intelligence. AI does not currently answer live telephone calls.
Zonitel AI is built to solve real business problems, not just sound smart.
Deploy intelligent chatbots across SMS, WhatsApp, and social media to answer FAQs and capture leads 24/7.
Enable transcription for eligible recorded calls and review what was said without replaying the entire conversation.
Let AI handle the repetitive questions, and automatically escalate complex issues to your team with full context.
Let a configured messaging agent help with bookings. Use Appointment Checker for confirmation and permitted rescheduling in selected calendars.
Manage WhatsApp, Facebook, Instagram, SMS, and Live Chat from one unified inbox.
Review alerts from matched Call Intelligence rules, check the conversation evidence, and decide what follow-up is needed.
Deploy intelligent chatbots across SMS, WhatsApp, and social media to answer FAQs and capture leads 24/7.
Enable transcription for eligible recorded calls and review what was said without replaying the entire conversation.
Let AI handle the repetitive questions, and automatically escalate complex issues to your team with full context.
Let a configured messaging agent help with bookings. Use Appointment Checker for confirmation and permitted rescheduling in selected calendars.
Manage WhatsApp, Facebook, Instagram, SMS, and Live Chat from one unified inbox.
Review alerts from matched Call Intelligence rules, check the conversation evidence, and decide what follow-up is needed.
Powerful tools built directly into your phone system.
Build intelligent conversational flows for SMS, WhatsApp, Facebook, Instagram, and Live Chat. Our AI detects customer intent, answers common questions, and schedules appointments automatically.
Review transcripts of eligible recorded calls and configure keyword filters to flag conversations for human review. Processing follows your enabled settings; it is not live AI call answering.
AI is great for speed, but some conversations need a human. Configure your AI agents to seamlessly transfer chats to your team the moment a customer needs personalized help.
When transcription is enabled and available, read voicemail text to help your team review and respond to messages.
Add AI credits, review messaging and call-analysis consumption, and manage your wallet in the portal. Plans are available, but actual spending depends on usage—not a fixed monthly AI service price.
Call TranscriptThank you for calling, how can I help you today?
Hi, I want to ask about canceling my appointment for Friday.
I see your appointment on Friday the 18th. Can I ask why?
Scheduling conflict. Can we reschedule instead?
Of course! We have Monday at 10am or Wednesday at 3pm.
From messages to action
Prepare your assistant's knowledge, test its answers, and configure appointment follow-up in Zonitel.
Follow up before an appointment by SMS or WhatsApp, collect the customer's reply, and record whether they plan to attend.
Appointment Checker watches the calendars you select. If you allow rescheduling, it can offer another available time in the same calendar. Otherwise, your team handles requests for a different day.
AI consumes credits. Automated messaging and WhatsApp charges apply separately.
Setup guide: AI Appointment ConfirmationTurn information from business calls and messages into proposed answers for your AI knowledge base.
Review the suggestions, correct outdated information, and remove personal details before using them. This is separate from the Call Intelligence Discovery Engine, which recommends analysts and automation rules.
AI processing consumes credits according to usage, separate from core phone service.
Setup guide: Knowledge DiscoveryAsk your chatbot real customer questions, correct an answer, and test it again before customers rely on it.
Use Improve to edit a question and answer, then Train Bot to submit the correction. Check different phrasings and unknown questions; training guides future replies but does not guarantee identical answers.
Part of Conversational AI; AI processing draws from your credit balance.
Setup guide: Test & Improve AI AnswersSelect
Choose calendars, the sending channel, and how far ahead to contact the customer.
Confirm
The customer receives an SMS or approved WhatsApp template and replies about attendance.
Follow up
Record the reply. When permitted, offer another available time in the same calendar.
Illustrative workflow. Review the setup before enabling it and avoid duplicating existing reminders.
Not currently. Conversational AI replies through supported messaging channels: SMS, WhatsApp, Facebook, Instagram, and website chat. Call Intelligence analyzes eligible recorded calls; it is not a voice receptionist.
Appointment Checker contacts customers by SMS or WhatsApp before appointments in selected calendars and records their replies. You can allow it to offer another available time in the same calendar. Review the setup before enabling it and coordinate with existing reminders.
Yes. Test the assistant with customer questions, use Improve to edit a question and answer, and submit it with Train Bot. Knowledge Discovery can also propose answers from business calls and messages. Review information before using it and test again after changes.
Zonitel AI uses credits, billed separately from the core phone service. Plans are available, or you can add credit without a monthly AI subscription. Actual spending depends on consumption, not a fixed monthly AI service price. Portal estimates are not guaranteed message or minute allowances. Automated messaging and WhatsApp charges apply separately. AI voice call answering is not currently available.
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