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AI Receptionist

An AI Receptionist for Every Text Conversation

Customers text at 9 PM, message you on Instagram, or ask on your website. Zonitel's AI receptionist answers from your own business information, books and confirms appointments, and keeps every conversation in your team's inbox — on the schedule you set.

The trial covers the core phone platform. AI usage is billed from your AI Wallet.

AN

Ana R.

SMS · (305) 555-0147

AI agent on

After hours · Tuesday

Hi! Do you have any cleaning appointments this Thursday?7:42 PM
AI receptionistHi Ana! Yes — on Thursday we have 2:30 PM or 4:00 PM with Dr. Lopez. Which works better for you?7:42 PM
2:30 please7:43 PM
AI receptionistYou're booked for Thursday at 2:30 PM with Dr. Lopez. Reply here if you need to change it. See you then!7:43 PM
Booked into Hygiene calendar · Thu 2:30 PM

Answers on

SMS WhatsApp Facebook Instagram Website chat

AI voice answering is not available today. Phone calls are handled by your auto attendant and ring groups — and missed calls can become text conversations the AI picks up (see below).

What Your AI Receptionist Does

Only what you enable — trained on your business, working in your inbox.

Answers from your knowledge

Learns your hours, services, and policies from your web pages, Q&A, and documents — so replies sound like your team.

Books and manages appointments

Checks availability, books, reschedules, and confirms in the calendars you choose — including picking the right staff member or service.

Confirms upcoming visits

Appointment Checker texts customers by SMS or WhatsApp before their appointment and records whether they're coming.

Takes approved actions

AI Tools let it send an SMS with details or connect to your own systems through an API — only the actions you enable.

Replies on your schedule

Run it around the clock or only after hours, with separate response delays for new and ongoing conversations.

Keeps your team in control

When a customer asks for a person, your team gets an email and phone-call alert. Every conversation stays in your shared inbox.

Set Up Your AI Receptionist in Four Steps

1

Teach it your business

Add web pages, Q&A, and documents to a knowledge base.

2

Connect channels

Choose the numbers and channels it may answer — SMS, WhatsApp, social, or chat.

3

Choose what it can do

Select calendars and enable booking actions or AI Tools.

4

Test, then go live

Try real questions in Test your Bot, review the summary, and turn it on.

What about phone calls?

Turn Missed Calls into Conversations the AI Can Finish

Your auto attendant and ring groups still handle every call. When a call goes unanswered, missed-call text back sends the caller a text right away. If they reply on a number your AI agent is connected to, the agent can answer questions and book the appointment — while your team sees the whole thread in the inbox.

Auto attendant Missed-call text back
  1. A call is missedYour team is busy or it's after hours.
  2. The caller gets a textMissed-call text back replies automatically.
  3. The AI picks up the replyAnswers questions from your knowledge base.
  4. The appointment is bookedIn the calendar you chose — your team can step in anytime.

How AI Receptionist Pricing Works

Pick a monthly AI plan or use prepaid credit. The AI draws on your AI Wallet, so you pay for what it actually uses.

Monthly AI plans — Basic, Standard, or Pro
Or prepaid credit without a plan — it never expires
Usage billed by tokens processed: longer messages use more
One shared AI Wallet for messages and call analysis
Optional automatic top-up so the AI doesn't stop mid-conversation
SMS, automated messaging, and WhatsApp charges apply separately

AI plans are separate from your phone plan, which starts at $30/extension/month (1–5 extensions).

Read the AI pricing guide

Built for Appointment-Driven Businesses

Where every unanswered message is a booking that goes somewhere else.

Dental OfficesHealthcare ClinicsReal EstateRestaurantsProfessional ServicesInsurance Agencies

AI Receptionist FAQ

What is an AI receptionist?

An AI receptionist is an assistant that answers customer questions and handles routine requests — like booking an appointment — without a person typing every reply. Zonitel's AI receptionist works in your text conversations: it replies on SMS, WhatsApp, Facebook, Instagram, and website chat using your business information, and your team can read every conversation in the shared inbox.

Can Zonitel's AI receptionist answer phone calls?

Not currently. Zonitel's AI receptionist replies through messaging channels. Phone calls are handled by your auto attendant, ring groups, and voicemail. To turn missed calls into conversations the AI can handle, turn on missed-call text back: the caller gets a text, and if they reply on a number your AI agent is connected to, the agent can continue the conversation.

Can the AI receptionist book appointments?

Yes. You choose which calendars it can use and which actions it may take: check availability, book, find an existing appointment by the customer's phone number, reschedule, and confirm. A separate Appointment Checker can contact customers by SMS or WhatsApp before an upcoming appointment and record whether they plan to attend.

How does the AI know about my business?

You connect knowledge bases built from your web pages, question-and-answer pairs, and documents — hours, services, policies, pricing. You also write its job description, set its tone and reply language, and tell it what to say when it can't help.

What happens when a customer wants to talk to a person?

Zonitel alerts your team by email and phone call when a customer asks to talk to a person instead of the AI, and the assistant tells the customer which team will follow up. Every conversation stays in your Zonitel inbox, where your team can read it and reply at any time. You can also limit how many messages the assistant sends in one conversation.

Does the AI receptionist work 24/7?

It replies on the schedule you set — around the clock, or only after hours and on weekends. You also choose response delays, separately for new messages and ongoing conversations.

How much does an AI receptionist cost with Zonitel?

AI is billed by usage (tokens processed) from your AI Wallet, separately from your phone plan. Choose a monthly AI plan — Basic, Standard, or Pro — or add prepaid credit without a plan; extra credit never expires. Longer messages and more complex calls use more balance. We can help you estimate usage and pick a plan on a demo. SMS, automated messaging, and WhatsApp charges apply separately. Phone plans start at $30 per extension per month (1–5 extensions).

Can I test the AI before customers see it?

Yes. Use Test your Bot to try common questions, missing information, and requests to talk to a person before you turn the assistant on. Test real actions — like sending an SMS or changing an appointment — carefully, because a test that runs a tool performs the real action.

Answer Every Message — Even After Hours

See the AI receptionist answer real questions and book a real appointment on a live demo. We'll help you estimate AI usage before you activate it.