Business VoIP Phone System
Calling, SMS & More — from $30/ext
Cloud business phone with smart call routing, IVR auto-attendant, business hours rules, and voicemail — all in one professional portal.
A complete cloud PBX
Everything a traditional enterprise phone system offered — without the hardware, without the maintenance.
Never Miss a Call
IVR auto-attendant answers every call instantly — even when you're busy or away from the office.
Route to the Right Person
Custom menus send callers directly to Sales, Support, Billing, or whatever department they need.
Professional First Impression
Greet callers with a personalized message instead of endless ringing or a generic voicemail box.
After-Hours Coverage
Set business hours rules so after-close calls go to voicemail or redirect automatically.
Work from Anywhere
Make and receive calls with your business number from the mobile app or your browser, wherever you work.
One Platform, All Locations
Manage multiple locations, numbers, extensions, and IVR menus from one centralized dashboard.
Ring Groups
Ring all team phones simultaneously or in sequence until someone answers the call.
Call Recording
Record calls automatically for training and quality checks. Recordings stay available for about three months.
Browser Phone
Make and receive calls on your extension from a browser tab, using your computer's headset or speakers. Nothing to install.
Extensions & Direct Dial
Assign internal extensions and DID numbers to each employee. Direct calls reach them without going through the IVR.
Call Center Queues
Callers wait with hold music while the queue offers the call to available agents. Callers who ask for a callback appear in a Waiting List for follow-up.
Caller ID Name
Request the business name people see when you call. What appears depends on the receiving carrier and phone.
Do Not Disturb
Dial *78 to turn on Do Not Disturb and *79 to turn it off. While it's on, calls follow your fallback, such as voicemail.
Find Me / Follow Me
Ring other extensions or phone numbers when your extension is called, all at once or one after another.
Caller ID Control
Show your business number on every outbound call, no matter where you're dialing from.
Call Transfer
Transfer calls blind or announced to any extension or external number instantly.
Number Porting
Keep your existing business numbers when migrating to Zonitel. No reprinting cards or updating ads.
Call Analytics
Review call volume, missed calls and extension activity in reports, and see live calls in the Active Panel.
Voicemail to Email
Get new voicemails by email with the audio attached. A transcription appears in the portal when available.
Digital Fax Add-On
Optional $20/month add-on: send and receive faxes in the portal on your own fax number, with email notifications for each line.
Intercom / Paging
Dial *8 plus an extension to make a quick announcement to one teammate's phone.
3-Way Calling
Bring a second person into a call with your desk phone's Conference button.
Call Park
Park a call in a shared spot so a teammate can pick it up from another phone.
Call Monitoring
Listen silently, whisper to your teammate, or join a live call from the Active Panel, with the right permissions.
International Calling
Call international numbers from your business number. Per-minute rates vary by country, and you can review rates and charges in the portal.
Never Miss a Call
IVR auto-attendant answers every call instantly — even when you're busy or away from the office.
Route to the Right Person
Custom menus send callers directly to Sales, Support, Billing, or whatever department they need.
Professional First Impression
Greet callers with a personalized message instead of endless ringing or a generic voicemail box.
After-Hours Coverage
Set business hours rules so after-close calls go to voicemail or redirect automatically.
Work from Anywhere
Make and receive calls with your business number from the mobile app or your browser, wherever you work.
One Platform, All Locations
Manage multiple locations, numbers, extensions, and IVR menus from one centralized dashboard.
Ring Groups
Ring all team phones simultaneously or in sequence until someone answers the call.
Call Recording
Record calls automatically for training and quality checks. Recordings stay available for about three months.
Browser Phone
Make and receive calls on your extension from a browser tab, using your computer's headset or speakers. Nothing to install.
Extensions & Direct Dial
Assign internal extensions and DID numbers to each employee. Direct calls reach them without going through the IVR.
Call Center Queues
Callers wait with hold music while the queue offers the call to available agents. Callers who ask for a callback appear in a Waiting List for follow-up.
Caller ID Name
Request the business name people see when you call. What appears depends on the receiving carrier and phone.
Do Not Disturb
Dial *78 to turn on Do Not Disturb and *79 to turn it off. While it's on, calls follow your fallback, such as voicemail.
Find Me / Follow Me
Ring other extensions or phone numbers when your extension is called, all at once or one after another.
Caller ID Control
Show your business number on every outbound call, no matter where you're dialing from.
Call Transfer
Transfer calls blind or announced to any extension or external number instantly.
Number Porting
Keep your existing business numbers when migrating to Zonitel. No reprinting cards or updating ads.
Call Analytics
Review call volume, missed calls and extension activity in reports, and see live calls in the Active Panel.
Voicemail to Email
Get new voicemails by email with the audio attached. A transcription appears in the portal when available.
Digital Fax Add-On
Optional $20/month add-on: send and receive faxes in the portal on your own fax number, with email notifications for each line.
Intercom / Paging
Dial *8 plus an extension to make a quick announcement to one teammate's phone.
3-Way Calling
Bring a second person into a call with your desk phone's Conference button.
Call Park
Park a call in a shared spot so a teammate can pick it up from another phone.
Call Monitoring
Listen silently, whisper to your teammate, or join a live call from the Active Panel, with the right permissions.
International Calling
Call international numbers from your business number. Per-minute rates vary by country, and you can review rates and charges in the portal.
Everything you need in a phone system
IVR, business hours, voicemail, and mobile app — managed from one portal.
IVR / Auto-Attendant with Custom Menu
Create professional voice menus (Press 1 for Sales, 2 for Support...). Route calls to extensions, ring groups, or voicemail automatically.
Business Hours & After-Hours Routing
Set your open hours by day and time. Closed-hours calls go to voicemail or another destination you choose. For a holiday or temporary closure, switch the number to a closure greeting, then switch it back when you reopen.
Call Forwarding & Mobile App
Forward a whole number from the portal or app, or one extension by dialing *72 (*73 turns it off). Make and receive calls with your business number from your phone.
Voicemail with Email Delivery & Transcription
Each mailbox can email new messages with the audio attached, and a transcription appears in the portal when available. Listen by email, in the portal or app, or dial *97 from your extension.
Ring Groups & Hunt Groups
Ring extensions or cell phones Simultaneous, Sequential, Rollover or Random, with a fallback such as voicemail if nobody answers. Ideal for sales and support teams.
Call Recording & Monitoring
Choose what each extension records: all, inbound, outbound or local calls. Supervisors can listen, whisper or join live calls from the Active Panel.
Business HoursComplete setup from one portal
IVR, business hours, mobile calling, and voicemail — all accessible from the same Zonitel control panel.
Set up your auto-attendant with custom greetings and menu options. Route calls to the right team automatically.
- Custom IVR menus (Press 1 for Sales, 2 for Support...)
- Route to extensions, ring groups, or voicemail
- Multi-level IVR submenus
- Timeout and invalid-key fallback behavior
Auto Attendant · ActiveCallback Requests & Waiting ListKeep callback requests, follow-up notes and completion status together for your team.
Open Calls → Waiting List to review requests from a configured queue. Check notes before following up and distinguish completing a request from deleting it. A request alone does not schedule an automatic callback or preserve a caller's queue position.
- 1Find pending requests
- 2Check existing notes
- 3Record the follow-up
Business phone questions
How much does the Zonitel Business Phone System cost?▾
Zonitel is $30 per extension per month for 1–5 extensions, $25 for 6–19 and $20 for 20 or more, plus tax, with no contracts. Plans include unlimited calling in the US and Canada (subject to reasonable use), one-to-one SMS, voicemail to email, and the mobile app. Digital fax is an optional $20/month add-on. A 30-day free trial is available.
Can I keep my existing business phone number?▾
Yes. Zonitel offers free number porting so you can transfer your existing business number. Porting commonly takes 5–10 business days depending on your current carrier, and your current service stays active until the coordinated cutover.
Does Zonitel work on mobile phones?▾
Yes. The Zonitel mobile app for iOS and Android lets you make and receive calls with your business number, send SMS, and listen to voicemail.
What is a VoIP business phone system?▾
VoIP (Voice over Internet Protocol) routes calls over your internet connection instead of traditional phone lines. Compared with traditional landlines, that usually means lower costs and more features, and you can use a desk phone, a computer, or the mobile app.
Do I need special hardware to use Zonitel?▾
No. You can use Zonitel from the browser phone or the mobile app. If you prefer a desk phone, Zonitel works with compatible SIP phones from brands like Yealink, Poly and Cisco (Multiplatform). Zonitel doesn't sell phones, so bring one you already own or buy one from any retailer.
How does 911 work with Zonitel?▾
Each business number has an emergency 911 address you can check in the portal (Phone Numbers → Settings → Emergency 911). To add or change it, contact Zonitel Support, and tell us before using phones at a new location. Internet or power outages can affect VoIP calling, so keep another way to reach emergency services.
Click to Call — dial from any webpage
Install the Zonitel Chrome extension and dial any phone number on any website with a single click — no copy-paste needed.
Give your business a phone system that works as hard as you do.
IVR, business hours, voicemail, and mobile calling. No hardware required, no long-term contract.