What call analytics does Zonitel provide?

Zonitel Analytics tracks call volume by day and hour, total calls per extension, missed call rate, answer rate, call duration, ring group performance, and queue metrics. All reports can be filtered by date, agent, phone number, or call direction.

Can I export call reports from Zonitel?

Yes. All Zonitel reports can be exported to CSV or PDF. You can schedule automatic email delivery of reports on a daily, weekly, or monthly basis.

Can I see which agents are missing the most calls?

Yes. Zonitel's agent-level reporting shows each extension's answered calls, missed calls, total talk time, and average call duration. This makes it easy to identify performance gaps.

How far back does Zonitel store call history?

Zonitel retains call records and analytics history based on your plan. Contact Zonitel support for your specific data retention period.

Can I track calls by marketing campaign or phone number?

Yes. By assigning different Zonitel numbers to different campaigns or channels (Google Ads, billboard, website), you can filter reports by number to see exactly how many calls each source generated.

Analytics & Reports

Business Call Analytics & Reporting
— Included in Every Plan

Understand call trends, track missed calls, and make smarter decisions with reporting tools built right inside your Zonitel portal.

Mar 1 – Mar 22, 2025

Extension Summary

Calls by Hours

Phone Number Summary

Call Center

Calls by Hours

298 total calls · Mar 1 – Mar 22, 2025

In Out Miss

8am

9am

10am

11am

12pm

1pm

2pm

3pm

4pm

5pm

What can you see in Zonitel reports?

Analytics tools built directly into your portal. No extra software, no additional setup.

Call Summary Reports

View performance by extension, phone number, hour, and call center. Identify trends and weak spots in your operation.

Complete Call History

Access every call in your history. Filter by direction, contact, number, extension, duration, or missed status to find any record instantly.

Recordings Available

Play or download call recordings directly from your call history. Use them for training, review, or dispute resolution.

Export Your Data

Download your call logs and reports in an exportable format. Take your data to spreadsheets or other tools in seconds.

Live Activity View

Monitor active, inbound, outbound, and missed calls in real time from the Active Panel. Your entire team activity at a glance.

Call Transcripts

Read the content of any call without listening to it. Find key information and share summaries of important conversations.

Call Summary Reports

View performance by extension, phone number, hour, and call center. Identify trends and weak spots in your operation.

Complete Call History

Access every call in your history. Filter by direction, contact, number, extension, duration, or missed status to find any record instantly.

Recordings Available

Play or download call recordings directly from your call history. Use them for training, review, or dispute resolution.

Export Your Data

Download your call logs and reports in an exportable format. Take your data to spreadsheets or other tools in seconds.

Live Activity View

Monitor active, inbound, outbound, and missed calls in real time from the Active Panel. Your entire team activity at a glance.

Call Transcripts

Read the content of any call without listening to it. Find key information and share summaries of important conversations.

Reporting features in your Zonitel portal

Everything integrated. Access your reports, history, and recordings from the same portal you use every day.

Four Built-In Report Views

Extension Summary, Calls by Hours, Phone Number Summary, and Call Center — each view shows your data from a different angle.

Flexible Date Filtering

Select any custom date range to analyze specific activity: today, this week, this month, or any precise period you need.

One-Click Export

Download your call logs or report data directly from the portal to use in spreadsheets or share with your team.

Details, Recordings & Notes

Each call shows caller ID, direction, extension, and duration. Play the recording, view the transcript, and add notes to keep your records organized.

Call History

All

Mar 1-22

CallerTypeExt.Dur.Actions

+1 (305) 748-3***↙ IN2014:32

+1 (786) 512-5***↗ OUT2021:15

+1 (954) 220-6***✕ MISS2030:00

+1 (305) 901-4***↙ IN2018:44

+1 (305) 333-7***↗ OUT2042:18

Explore each report view

From extension performance to peak-hour analysis, each report gives you a different lens on your operation.

Mar 1 – Mar 22, 2025

Extension Summary

Ext.AgentInboundOutboundMissedTotal

201Agent A2315240

202Agent B1821039

203Agent C318443

204Agent D1219132

Total84637154

SMS & MMS Delivery Troubleshooting

Find failed or unconfirmed messages, inspect the reported error, and open the original conversation from one report.

Filter Undelivered Messages by date, sending number, user, or status. Keep failures separate from messages without delivery confirmation, and review the conversation before retrying. This report covers SMS and MMS, not social channels.

Applicable SMS, MMS and automated-message usage charges still apply.

Setup guide: SMS & MMS Delivery Troubleshooting

Also explore

Call Recording Zonitel AI Business Phone Active Panel Integrations

Ready to see your numbers clearly?

Get clear visibility into missed calls, peak hours, and team performance — all from your Zonitel portal.

Business Call Analytics & Reporting— Included in Every Plan

What can you see in Zonitel reports?

Call Summary Reports

Complete Call History

Recordings Available

Export Your Data

Live Activity View

Call Transcripts

Call Summary Reports

Complete Call History

Recordings Available

Export Your Data

Live Activity View

Call Transcripts

Reporting features in your Zonitel portal

Four Built-In Report Views

Flexible Date Filtering

One-Click Export

Details, Recordings & Notes

Explore each report view

SMS & MMS Delivery Troubleshooting

Ready to see your numbers clearly?

Business Call Analytics & Reporting
— Included in Every Plan