Zonitel AI is paid for with credits according to consumption, not a fixed monthly AI service price. Available tools include Conversational AI for messaging and call intelligence. AI does not currently answer incoming phone calls in real time.
Zonitel’s current AI plans help businesses automate text conversations, analyze recorded calls, identify missed opportunities, and turn customer interactions into practical follow-up. The plans are separate from the core business phone service.
What Is Available Today?
- Conversational AI agents for SMS, WhatsApp, Facebook, Instagram, and website chat
- Knowledge-based answers using approved business information
- Appointment and follow-up workflows for supported messaging channels
- Call transcription, analytics, objection detection, and lost-lead insights
- Human handoff for conversations that need personal attention
- AI usage reports and wallet controls in the customer portal
How AI Credits and Plans Work
- Add credit to your AI balance and use it for supported messaging and call-analysis tools.
- Plans are available, or you can add credit without a monthly AI subscription. Review the current options in your portal.
- Your actual spending depends on consumption. A plan is not a promise of a fixed total monthly cost or unlimited AI usage.
The portal shows estimated capacity at current rates. Longer messages, more complex conversations, and additional call processing can consume more credit. Estimates are not guaranteed message or minute allowances. Automated messages, WhatsApp, and other applicable communication charges are separate from AI processing.
What About AI Voice Call Answering?
Real-time AI voice answering is not active today and is not part of the Basic, Standard, or Pro plans. Any future voice beta will be announced and reviewed separately before customers use it, including a separate review of supported workflows, pricing, security, and HIPAA/BAA eligibility.
Conversational AI Without the Confusion
Use Zonitel AI for supported messaging automation and call intelligence while your existing phone routing, IVR, ring groups, and voicemail continue to handle inbound calls.
- Conversational AI across supported messaging channels
- Call transcription and operational insights
- Knowledge bases built from approved business information
- Human handoff for sensitive or complex conversations
- AI credits with spending based on actual consumption
Zonitel does not currently provide real-time AI voice call answering.
Explore Zonitel AIChoose the Right AI Plan for Your Workflow
Tell us which messaging channels and call-analysis tools your team needs. We can help estimate usage and confirm the correct plan before activation.