Zonitel vs 8x8
Published Pricing, Month-to-Month
8x8 now sells its business phone service by quote, without public prices or plan tiers. For businesses that want to see the price up front, pay month-to-month, try the service for 30 days, and get support in English and Spanish, Zonitel publishes volume-tiered pricing. Claims below reflect 8x8's public pages as of October 7, 2026.
Feature Comparison
| Feature | Zonitel | 8x8 |
|---|---|---|
| Published pricing | $30 (1–5) · $25 (6–19) · $20 (20+) per ext/mo + tax | Quote only — no public prices or plan tiers |
| Contract terms | Month-to-month | Set per order; renews for one-year terms |
| Business SMS / MMS | Unlimited 1:1 SMS included; bulk, automation, MMS & API usage billed separately | Marketed as unlimited texting |
| Internet fax | $20/mo add-on | Unlimited internet fax (plan inclusion not published) |
| Call recording | Included — 3-month cloud retention | Available (plan inclusion not published) |
| Auto attendant (multi-level) | Included on all plans | Multi-level auto attendant (plan inclusion not published) |
| Available on all plans (usage billed separately) | Contact Center and developer API only | |
| Voicemail to email | Audio delivery included; AI transcription usage-based | Visual voicemail with transcription |
| Mobile app (iOS & Android) | Included | Included |
| Bilingual support (EN/ES) | Published EN & ES support | Support and help content in English |
| Free trial | 30-day trial, no annual contract | No trial — request a quote |
Features verified against 8x8's public pages on October 7, 2026.
Reasons Small Businesses Pick Zonitel Over 8x8
Both Zonitel and 8x8 are legitimate cloud phone systems. The points below reflect differences small business buyers most often weigh, based on 8x8's public pages as of October 2026.
Month-to-month billing
Zonitel bills month-to-month at every volume tier. 8x8's business terms renew subscriptions for one-year terms.
30-day trial, no annual contract
Zonitel offers a 30-day trial without an annual commitment. 8x8 asks you to request a quote and does not offer a trial.
WhatsApp Business API
Zonitel makes the WhatsApp Business API available on all plans (usage billed separately). 8x8 offers WhatsApp in its Contact Center and developer API.
Published, volume-tiered pricing
Zonitel publishes its rates, which drop at 6 and 20 extensions. 8x8 prices by quote.
Add-on prices on the page
Zonitel lists its add-ons and usage-based services, such as $20/month digital fax, on its pricing page.
Bilingual EN/ES support
Zonitel publishes English and Spanish customer support. 8x8's support numbers and help center are in English.
Frequently Asked Questions
As of October 2026, 8x8 no longer publishes prices or plan tiers on its website; pricing is by quote. Zonitel publishes its pricing: $30 per extension for 1–5 extensions, $25 for 6–19, and $20 for 20 or more, plus tax, month-to-month. 8x8 markets unlimited internet fax, while Zonitel offers fax as a $20/month add-on. Compare a written 8x8 quote with Zonitel's published rates.
Yes. Zonitel provides free number porting from 8x8. The process commonly takes 5–10 business days. Zonitel's 30-day trial lets you test the service without an annual commitment.
8x8 markets unlimited internet fax as part of its business phone service. Because 8x8 now prices by quote, it no longer publishes which plans include it. Zonitel offers digital fax as a $20/month add-on.
8x8's business terms state that subscriptions renew for additional one-year terms unless cancelled, so check your order's renewal date with 8x8. You can evaluate Zonitel during its 30-day trial while your 8x8 service continues.
Yes. Zonitel provides published English and Spanish customer support. 8x8's support numbers and help center are in English.
8x8 offers WhatsApp in its Contact Center routing and developer API, not as a standard business phone feature. Zonitel offers the WhatsApp Business API on every plan, with usage billed separately.
More Comparisons
Try Zonitel Alongside Your Current Provider
30-day trial. No annual contract. Free number porting. Month-to-month.