Question 1

How does Zonitel compare to Ooma Office in price?

Accepted Answer

Ooma Office publishes three plans as of April 2026: Essentials ($19.95/user/mo), Pro ($24.95/user/mo), and Pro Plus ($29.95/user/mo). Zonitel uses volume-tiered pricing: $30/extension for 1–5 extensions, $25 for 6–19, and $20 for 20+. At the entry level Ooma Essentials is comparable to Zonitel's 1–5 extension rate. The value comparison shifts when you factor in which features each plan includes at each price point.

Question 2

Does Ooma include SMS texting?

Accepted Answer

Ooma Pro includes SMS texting with a cap of 250 messages per month for the entire account; Pro Plus raises that to 1,000 messages per month. SMS is not included on the Essentials plan, per Ooma's published plan comparison as of April 2026. Zonitel includes SMS/MMS on all plans on a usage-based model.

Question 3

Does Ooma support WhatsApp Business?

Accepted Answer

No. Ooma does not advertise WhatsApp Business API integration in its published plan features. Zonitel makes WhatsApp Business API available on all plans (activation fee applies).

Question 4

Is Ooma HIPAA compliant?

Accepted Answer

Yes — partially. Ooma Office Pro and Pro Plus include a HIPAA mode that encrypts voicemails, call recordings, and fax attachments at rest and in transit, and Ooma offers a Business Associate Agreement (BAA) for healthcare customers, per Ooma's published compliance documentation as of April 2026. HIPAA mode is not available on Essentials. Zonitel also offers HIPAA-compliant VoIP with a BAA available on request.

Question 5

Can I keep my phone number when switching from Ooma to Zonitel?

Accepted Answer

Yes. Zonitel provides free number porting from Ooma. Your existing business phone number transfers to Zonitel — the process typically takes 5–10 business days and your Ooma service continues until the port completes.

Question 6

Does Zonitel offer bilingual support?

Accepted Answer

Yes. Zonitel provides published English and Spanish customer support. Ooma's public support documentation is primarily in English.

Feature	Zonitel	Ooma Office
Starting price per user/month	$20–$30 / ext (volume-tiered)	$19.95 Essentials · $24.95 Pro · $29.95 Pro Plus
Annual contract for best pricing	No — month-to-month	Month-to-month available per Ooma plan pages
Free trial	30-day free trial, no credit card	30-day money-back guarantee (per Ooma website)
WhatsApp Business API	Available on all plans (activation fee)	Not available per Ooma feature list
Auto Attendant (virtual receptionist)	Available on all plans (usage-based)	Virtual receptionist included — all plans
SMS / MMS business texting	Included — all plans (usage-based)	Pro: up to 250 msgs/mo · Pro Plus: up to 1,000 msgs/mo · Not on Essentials
Call recording	Included — 3-month cloud retention	Included on Pro and Pro Plus; not on Essentials
Digital fax	$20/mo add-on	Ooma Fax is a separate add-on subscription
Voicemail to email	Included with transcription	Included (transcription availability varies by plan)
Bilingual support (EN/ES)	Published EN & ES support	Primarily English (per Ooma support pages)
HIPAA compliance (BAA)	Available with signed BAA	HIPAA mode on Pro and Pro Plus; BAA available (per Ooma documentation)
Number porting	Free, typically 5–10 business days	Free (per Ooma porting documentation)
Mobile app (iOS & Android)	Included	Included

Zonitel vs Ooma Office
More Features, No Add-Ons

Key Differences — Verified April 2026

Feature-by-Feature Comparison

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