Zonitel Support & Help Center
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Self-Service Resources
Knowledge Base
Step-by-step guides and articles to help you get the most out of Zonitel.
Video Tutorials
Watch quick videos to learn how to set up and use key features.
ROI Calculator
See in 30 seconds how much you could save by switching to Zonitel.
System Status
Check real-time status of all Zonitel services — calls, SMS, fax, and integrations.
Frequently Asked Questions
Browse our most common questions by topic. Can't find your answer? Contact our team directly.
Getting Started
We review available numbers in your area or toll-free options, help you select your preferred numbers, and activate them in your account right away.
Yes. Zonitel can port eligible business numbers. Carrier processing commonly takes 5–10 business days and varies. Keep the old service active until the coordinated cutover.
Zonitel will contact your provider and make the transfer on your behalf while you continue to run your business. We also cover termination fees up to $500.
No contracts required. We offer simple month-to-month agreements, moving away from traditional lengthy contracts.
Contact our support team via phone at 833-966-4835, by text, or through WhatsApp. We'll guide you through the entire setup process.
Guides & Tutorials
Enable call forwarding through the mobile app (Menu > Call Forwarding) or through the office portal (Numbers > Phone Numbers > Edit > Call Forwarding). Changes take effect immediately.
Use the Messages menu in the mobile app, or log in to the office portal and go to Text Messages > Single Messages to send your message.
Log in to the office portal, go to Text Messages > Group Messages, create your contact lists, and send personalized messages to multiple recipients at once.
Log in to your office portal and go to Calls > All Calls. You'll see full details including call direction, time, duration, extension, and recordings.
Enable the missed calls text option in your phone number settings and enter your custom auto-reply message. It activates automatically for any missed call.
Mobile App
The Zonitel app is available for iOS on the Apple App Store and for Android on Google Play Store. Search for "Zonitel" and install for free.
Yes. Zonitel's mobile app masks your caller ID to show your business number. All calls can be logged and recorded just like calls from the office.
Make and receive calls, play back recordings, listen to voicemails, send and receive SMS/MMS and faxes, enable call forwarding, manage contacts, and much more.
Yes, you can add unlimited users at no extra charge. Each user can have customizable roles and permissions tailored to their responsibilities.
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