UCaaS for
Small Business
Voice, unlimited one-to-one conversational SMS, WhatsApp, video, optional fax, and AI tools — one platform and one login. Core pricing starts at $30/extension/month; usage-based services and optional products are billed separately.
6+
channels unified
$30
per user / month
< 1 hr
deployment
99.9%
uptime target
Every Channel, One Platform
Zonitel unifies everything your team needs to communicate — no bolt-ons, no integrations, no extra vendors.
Business voice
Unlimited US & Canada calling. HD audio. Call recording. Call queues. Local, toll-free, and international numbers.
Business SMS
Two-way texting from your business number. A2P 10DLC compliant. Shared inboxes, auto-replies, MMS, and bulk messaging.
AI auto attendant
Greets callers, answers questions, books appointments, and routes to the right person — even in Spanish.
WhatsApp Business
Officially connected WhatsApp Business API. Manage WhatsApp chats from the same inbox as SMS and calls.
Video meetings
One-click video calls from the mobile or desktop app. Screen sharing. Recording. No install required for guests.
Team collaboration
Shared inboxes, internal chat, presence indicators, and CRM integrations for the whole team.
Why Small Businesses Choose UCaaS
Four reasons UCaaS replaces legacy phone systems for teams under 500 employees.
One platform, one bill
Replace 4–5 separate tools (phone, SMS, video, fax, CRM) with one system at one price.
Work from any device
iOS, Android, Mac, Windows, and web — all synced. Start a call on desktop, continue on mobile.
Guided onboarding
A specialist configures the account; activation, porting, and hardware timelines are explained separately.
HIPAA & A2P compliant
Encrypted calls, BAA-ready, and A2P 10DLC messaging registration handled by Zonitel.
What Zonitel Replaces
The five tools most small businesses can cancel after switching to Zonitel.
Business phone line
~$50/mo
Texting service
~$30/mo
Zoom / Teams
~$15/mo
Digital fax
~$15/mo
WhatsApp tooling
~$40/mo
Typical savings: $120+ per user, per month — replaced by one $30 Zonitel extension.
Included in Every Extension
From $30/extension/month for the core platform; optional and usage-based services are identified separately.
Frequently Asked Questions
What is UCaaS?
UCaaS stands for Unified Communications as a Service. It's a cloud-based platform that combines all your business communication channels — voice calls, SMS, video meetings, team chat, fax, and often WhatsApp or social channels — into a single system, accessed from any device. Instead of managing a separate phone system, chat tool, video app, and SMS provider, UCaaS puts everything under one login and one bill.
Is Zonitel a UCaaS platform?
Yes. Zonitel is a UCaaS platform for small and mid-size businesses. Core calling, unlimited one-to-one conversational SMS, call recording, mobile apps, and analytics use published per-extension pricing. Digital fax, WhatsApp API usage, AI consumption, bulk or automated messaging, MMS, and API messaging are billed separately.
How is UCaaS different from VoIP?
VoIP (Voice over IP) is just the technology that moves phone calls over the internet. UCaaS is a broader category that includes VoIP plus SMS, video, chat, fax, and collaboration tools — all unified. Think of VoIP as "cloud phone" and UCaaS as "cloud phone + everything else your team needs to communicate."
Why do small businesses need UCaaS?
Small businesses often cobble together 4–5 separate tools: a phone system, a texting service, a video app, a fax line, and a CRM. UCaaS replaces all of those with one platform — saving money, reducing IT overhead, and making it easier for remote/hybrid teams to collaborate. It's also the only way to keep conversation history unified across channels.
How much does UCaaS cost for a small business?
UCaaS pricing varies by provider. Zonitel is $30/extension/month, all-inclusive. Competitors like RingCentral and 8x8 typically charge $30–$60/user/month and add fees for advanced features, SMS, or international calling. Total cost for a 10-person team on Zonitel: $300/month — often half what legacy providers charge.
Does UCaaS work for remote and hybrid teams?
Yes — this is where UCaaS shines. Every employee uses the same mobile app, desktop app, or web browser to make calls, send SMS, join video meetings, and chat with their team. It doesn't matter if they're in the office, at home, or on the road. Zonitel's apps work on iOS, Android, Mac, Windows, and web.
Do I need to replace my existing phone number?
No. Zonitel supports free number porting from any provider — landline, legacy PBX, or another VoIP/UCaaS system. Your number stays live during the port, which typically takes 5–10 business days.
One Platform. One Bill. One Login.
Zonitel replaces your phone, SMS, video, fax, and WhatsApp tools — for $30 per user per month. Start your 30-day free trial.